The Sun Shoppe by Sunshine Confidential
Last updated: November 2, 2026
Made With Sunshine, Just for You
At The Sun Shoppe, we want you to love everything that arrives at your door. Many of our products are made especially for you after your order is placed.
Because these items are produced on demand, we generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.
Please review product descriptions, sizing information, and photographs carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, we’re happy to help.
Please contact us within 30 days of delivery using the customer support information provided in your order confirmation.
Include your order number, a brief description of the problem, and clear photographs of the affected item.
For eligible issues, we’ll arrange a replacement or refund at no additional cost.
Missing or Lost Packages
If your package hasn’t arrived, please contact us as soon as possible, and no later than 30 days after the estimated delivery date.
We’ll review the shipment information and work toward an appropriate resolution.
Order Changes & Cancellations
Because our products are prepared individually, orders may enter production shortly after purchase.
If you need to make a change or request cancellation, contact us immediately. Changes and cancellations cannot be guaranteed once production has begun.
Refund Processing
Approved refunds are generally issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Returns & Shipping Addresses
Please do not send merchandise back without first contacting us for instructions.
Customers are responsible for providing accurate shipping information. Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address.
We’re Here to Help
Questions about your order? Please contact The Sun Shoppe using the support details included in your order confirmation.
We want every Sun Shoppe experience to be a delightful one.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws. Any product-specific return conditions will be stated on the applicable listing.